Leading Effective Meetings

This program last ran in July 2016. Future dates to be announced.

Knowing how to lead effective problem-solving meetings is critical to the success of your team—and your organization. And yet, many team members complain that valuable time is wasted in dysfunctional meetings that are poorly planned and managed. When the stakes are high, team members tend to push their preferred agenda, neglect team buy-in, and create barriers to implementation.

This intensive two-day program presents a hands-on approach to planning and facilitating effective problem-solving and decision-making meetings. Through small group exercises and role-playing scenarios, you will explore the best practices for listening actively, questioning strategies, building consensus, empowering teams, and achieving optimal results in high-stakes meetings.

Program Benefits

  • Understand the facilitator’s role, meeting functions, and facilitation styles
  • Learn best practice to prepare, conduct, and follow up on effective problem-solving and high-stakes meetings
  • Acquire tools to analyze the root causes of conflict and techniques to build understanding
  • Develop active listening skills and powerful questioning strategies
  • Create consensus by assessing team dynamics and manage team dysfunction and conflict with expertise and confidence
  • Recognize and understand the key phases and agreements of solution meetings
  • Choose a decision-making process and model that is ideally matched to each situation
  • Create buy-in for reaching effective solutions and achieving maximum results
  • Earn a Certificate of Participation from the Harvard University Division of Continuing Education

Topics Covered

Leading Key Meetings as a Neutral Facilitator

  • Crafting an effective agenda and defining the meeting norms
  • Inviting participation, managing information, and leading processes
  • Closing the meeting effectively

Guiding Team Discussions

  • Using effective questioning strategies to explore the positions of others
  • Understanding how to lead team discussions
  • Building understanding through active listening, paraphrasing, and summarizing

Creating Consensus and Effective Solutions

  • Creating consensus using root cause analysis, categorization, and prioritization
  • Facilitating collaborative decision-making that leads to effective solutions

Assessing Team Dynamics and Providing Feedback

  • Evaluating how teams communicate, make decisions, handle conflict, invest energy, and manage time
  • Providing team feedback to invoke meeting norms
  • Drawing attention to and adjusting team processes

Conducting Process Interventions

  • Intervening in common dysfunction scenarios, including hasty decision-making and emotional arguments
  • Learning techniques to improve the team’s critical thinking and creativity
  • Empowering team members and maintaining momentum

Managing Team Conflict

  • Identifying the common types and drivers of team conflict
  • Using facilitated listening to overcome barriers and build understanding
  • Increasing helpful conflict and decreasing harmful conflict to achieve optimal results for the team and organization

    Who should enroll

    This program is designed for team leaders and managers across all levels, functions, and industries who are responsible for leading key meetings as a facilitator. Participants who want to improve their ability to guide team discussions, build understanding, manage time and conflicts, and lead their teams to decide on the right solution will benefit most from this seminar. The workshop nature of this program is particularly useful to small teams from the same organization who want to tackle a high-stakes meeting challenge.