Conflict resolution can be a long, hard, and painful process. To succeed, managers must learn to manage a productive space where employees feel comfortable about bringing underlying disputes out into the open. Understanding the roots of conflict—and how to approach and deal with it—is essential.
Designed to benefit both the organization and the individual, this highly dynamic, two-day program empowers you to break through conflict barriers, facilitate win-win solutions, and build the capacity to train employees to manage conflict. Through hands-on presentations, breakout groups, and individual consultations, you will create a strategic toolkit to lead difficult conversations and empower yourself and others to overcome workplace challenges.
- Diagnose power dynamics in the workplace
- Identify your conflict management strengths and improve your negotiation skills
- Empower your voice as an employee, a manager, and a coach
- Develop greater confidence to face difficult conversations
- Structure productive relationships with your boss and direct reports
- Learn how to reduce misunderstanding, disagreement, and competition
- Create an action plan for your own challenges, and offer guidance for peers to do so
- Earn a Certificate of Participation from the Harvard University Division of Continuing Education
- Roots and consequences of common workplace disputes
- Effective mediation tactics to approach conflict
- Strategies for managing an “ideas space” and speaking for those who are not represented in a conversation
- Active listening skills to defuse emotions and inflammatory language
- Communication tactics, such as interrupting with sensitivity and authority, and addressing gender factors in the workplace
- Hard decisions, including understanding when to walk away from a conflict
Who Should Enroll
Managers and human resource professionals who want to improve their ability to resolve workplace conflicts and build the capacity to coach other employees to manage conflict will find this program highly relevant. Anyone who wants to learn more about managing workplace stress, promoting civil discourse, or resolving disputes will also benefit. There are no formal prerequisites, however, participants must be prepared to engage in one-on-one role playing exercises with a peer. The programs Negotiation Skills, Advanced Negotiation Strategies, Building More Effective Teams, or Managing Yourself and Leading Others serve as a good foundation.