Leading Conflict Resolution in the Workplace

October 24–25, 2018 $2,750

Conflict resolution can be a long, hard, and painful process. To succeed, managers must learn to manage a productive space where employees feel comfortable about bringing underlying disputes out into the open. Understanding the roots of conflict—and how to approach and deal with it—is essential.

Designed to benefit both the organization and the individual, this highly dynamic, two-day program empowers you to break through conflict barriers, facilitate win-win solutions, and build the capacity to train employees to manage conflict. Through hands-on presentations, breakout groups, and individual consultations, you will create a strategic toolkit to lead difficult conversations and empower yourself and others to overcome workplace challenges.

Program Benefits

  • Diagnose power dynamics in the workplace
  • Identify your conflict management strengths and improve your negotiation skills
  • Empower your voice as an employee, a manager, and a coach
  • Develop greater confidence to face difficult conversations
  • Structure productive relationships with your boss and direct reports
  • Learn how to reduce misunderstanding, disagreement, and competition
  • Create an action plan for your own challenges, and offer guidance for peers to do so
  • Earn a Certificate of Participation from the Harvard University Division of Continuing Education

Topics Covered

  • Roots and consequences of common workplace disputes
  • Effective mediation tactics to approach conflict
  • Strategies for managing an “ideas space” and speaking for those who are not represented in a conversation
  • Active listening skills to defuse emotions and inflammatory language
  • Communication tactics, such as interrupting with sensitivity and authority, and addressing gender factors in the workplace
  • Hard decisions, including understanding when to walk away from a conflict

Who Should Enroll

Managers and human resource professionals who want to improve their ability to resolve workplace conflicts and build the capacity to coach other employees to manage conflict will find this program highly relevant. Anyone who wants to learn more about managing workplace stress, promoting civil discourse, or resolving disputes will also benefit. There are no formal prerequisites, however, participants must be prepared to engage in one-on-one role playing exercises with a peer. The programs Negotiation SkillsAdvanced Negotiation Strategies, Building More Effective Teams, or Managing Yourself and Leading Others serve as a good foundation.

Program Information

Program Dates

October 24–25, 2018
Instructor Eugene B. Kogan

Class Times

Programs run from 9 am to 5 pm.

Program Fee


Division of Continuing Education classrooms, One Brattle Square


Eugene B. Kogan is Research Director of the American Secretaries of State Project, a joint initiative of the Future of Diplomacy Project at Harvard Kennedy School, the Program on Negotiation at Harvard Law School, and Harvard Business School. Dr. Kogan is a former Stanton Nuclear Security Postdoctoral Fellow at the Belfer Center for Science and International Affairs at Harvard Kennedy School. He is working on a book about nuclear negotiations based on his Brandeis University doctoral thesis, which was awarded the Harvard Law School Program on Negotiation’s Raiffa Award for the Best Student Doctoral Paper.  Dr. Kogan has given executive and professional development lectures in Harvard Kennedy School’s Executive Education, Harvard Professional Development Programs and the Paris School of International Affairs.