Developing Cultural Intelligence (Online)

Today’s workforce is diverse, so it’s not enough to be an expert in traditional management and leadership techniques. Being a successful leader now requires awareness of your own cultural competence and unconscious biases so you can influence and effectively lead multicultural teams. 

In this 4-week online program, you’ll learn ways to assess and improve cultural intelligence, also known as CQ. The assessment taught in this program is based on rigorous, academic research aimed at improving CQ in the education, business, government, and health care sectors. 

Additionally, this program will allow attendees to explore the intersection of unconscious bias and cultural intelligence. They’ll also learn how to become more aware of internal biases and ways to overcome them.

March-April Program Modules

  • Week 1: March 16 (11 am—1 pm EDT)
  • Week 2: March 23 (11 am—1 pm EDT)
  • Week 3: March 30 (11 am—1 pm EDT)
  • Week 4: April 6 (11 am—1 pm EDT)

July Program Modules

  • Week 1: July 9 (12 pm—2 pm EDT)
  • Week 2: July 16 (12 am—2 pm EDT)
  • Week 3: July 23 (12 am—2 pm EDT)
  • Week 4: July 30 (12 am—2 pm EDT)

Program Benefits

  • Learn methodologies and practices that support an inclusive work environment
  • Use a research-based method to assess and enhance cultural intelligence
  • Identify the intersection between unconscious bias and CQ
  • Develop a practical action plan for your learnings
  • Earn a digital Certificate of Participation from the Harvard Division of Continuing Education

Topics Covered

  • What cultural intelligence is and why it matters
  • Mapping cultural differences
  • Discovering your own CQ and how to improve
  • Managing and recognizing bias with cultural intelligence
  • Improving your decision making
  • Disrupting bias-based systems and practices
  • Developing a personal action plan

Who Should Enroll

This online program is designed for leaders and managers seeking to identify and combat unconscious bias and cultivate a culturally intelligent culture within their organization.

Program Information

Program Dates

March 16–April 6, 2021
Instructor Andrea Kelton-Harris, Etaine Smith
July 9–30, 2021
Instructor Andrea Kelton-Harris, Etaine Smith

Class Times

March-April Session: Tuesdays, 11 am—1 pm ET

July Session: Fridays, 12 pm—2 pm ET

Program Fee

2021 Program Fee: $1,450


Online (Zoom)


Andrea Kelton-Harris brings more than 30 years of progressive human resources and inclusion experience within health care and higher education. In her current role as Sr. Human Resources Consultant in the Faculty of Arts and Sciences (FAS) at Harvard University, she provides expert advice and HR leadership to a diverse portfolio of departments. 

Read More about Andrea Kelton-Harris

Etaine Smith brings over 30+ years of progressive management, human resources and inclusion experience within academic and corporate environments.  Her experience includes managing staff operations, training and administration of operational policies and procedures, diversity, equity and inclusion (DEI) training and program leadership in both union and non-union environments. 

Read More about Etaine Smith