Jon Campbell is the vice president of customer experience and innovation capability at Continuum Innovation. Jon leads the experience and service design line of business and the innovation capability offering, which helps organizations become customer-centered and develop their internal capability for repeatedly creating, launching, and scaling new offers and compelling customer experiences.
Prior to Continuum, Jon served as manager of prospect marketing at Harley-Davidson Motor Co., overseeing lead generation, lead nurturing, and interactive programs focused on the acquisition of new customers and development of compelling customer journeys. He also spent time at ad agency Cramer-Krasselt, working on brand strategy, marketing, communications, and new product development.
Jon holds a master of design methods degree from Chicago’s Institute of Design (IIT) and a bachelor of arts in journalism from the University of Wisconsin.