Computer and E-mail Services

Computer and E-mail Accounts

Once you've registered for courses and know your Harvard ID number, you should claim your HarvardKey. Claiming your HarvardKey provides you with a Faculty of Arts and Sciences (FAS) computer account for use at FAS computer labs on campus. Your HarvardKey also provides login access to Google Apps for Harvard and lets you open a Harvard Gmail account.

  • To opt in to Google Apps for Harvard and open a Harvard Gmail account, follow the step-by-step instructions at Getting Started on the Google Apps for Harvard site.
  • To receive Extension School communications via your Harvard Gmail account, update your contact information in online services.

Accounts are optional and remain active for the duration of the current term as long as you remain registered in at least one course (with the exception of admitted degree and premedical candidates, whose accounts remain active for the duration of the program). After a short grace period, accounts are closed unless you have already registered for a course in the next term. Accounts are not eligible for extension.

Computer Help 

HUIT Support Center

Harvard University Information Technology (HUIT) is a primary provider of IT services to the Harvard community. 

For computer support via phone or email, please contact HUIT at (617) 495-7777 or email ithelp@harvard.edu.

For in-person assistance or one-to-one personal computer support, please visit the HUIT Walk-In Support Center in the basement of the Science Center or schedule an appointment.

See the HUIT Support Center hours.

HUIT also provides information on academic pricing available to members of the Harvard community for computer product purchases. See Computers and Software on the HUIT help portal for detailed information.

53 Church Street Help Desk

The 53 Church Street Computer Facility also provides technical support for the Extension School community. See the Computer Facility schedule for detailed hours or call (617) 495-5485.

Technical Assistance

If you need help addressing issues with video and web-conference courses, or with computer/software troubleshooting, contact the Online Support Office at (617) 998-8571 Monday to Thursday, 10 am to 11 pm; Friday to Sunday, 10 am to 8 pm. You can also send an e-mail message to academictechnology@dce.harvard.edu.

Computer and Printing Facilities

The computer labs at the 53 Church Street Computer Facility and Grossman Library offer a wide variety of computer resources and free printing to registered students.

See Printing on the HUIT help portal for detailed information about the campus's computer labs and printing facilities, as well as printing accounts and budgets.