Conflict resolution can be a long, hard, and painful process. To succeed, managers must learn to manage a productive space where employees feel comfortable about bringing difficult disputes out into the open. Understanding the roots of conflict—and how to approach and deal with it—is essential.
Designed to benefit both the organization and the individual, this dynamic, two-day program empowers you to break through conflict barriers, facilitate win-win solutions, and build the capacity to train employees to manage conflict. Through hands-on presentations, breakout groups, and individual consultations, you will create a strategic toolkit to face difficult conversations and overcome workplace challenges.
- Examine the roots and consequences of common workplace disputes
- Identify your conflict management strengths and improve your negotiation skills
- Face conflicts with effective mediation tactics
- Develop greater confidence to face difficult conversations
- Help new employees transition successfully into the workplace
- Structure productive relationships with your boss and direct reports
- Understand the emotional advantages and risks of face-to-face meetings
- Use language that reduces misunderstanding, disagreement, and competition
- Create an action plan for your own challenges, and help peers do so
- Empowering your voice as an employee, a manager, and a coach
- Using body language effectively
- Understanding and practicing tools, such as interrupting with sensitivity and authority
- Addressing cultural and gender factors in the workplace
- Making hard decisions and knowing when to walk away from a conflict
- Developing active listening skills to defuse emotions and inflammatory language
- Taking on the responsibility of speaking for those who aren’t at the table
- Examining the differences between a “win–win” and a “zero–sum” attitude
- Diagnosing power dynamics in the workplace
- Managing an ideas space
Who Should Enroll
Managers and human resource professionals who want to improve their ability to resolve workplace conflicts and build the capacity to coach other employees to manage conflict will find this program highly relevant. There are no formal prerequisites, but the programs Negotiation Skills, Advanced Negotiation Strategies, Building More Effective Teams, or Managing Yourself and Leading Others serve as a good foundation. Likewise, anyone who wants to learn more about managing workplace stress, promoting civil discourse, or resolving disputes will benefit.