Do I need to buy a video player to view the lectures?
The latest free version of Flash will play course videos.
Can I view the lectures if my system is behind a firewall?
Some firewall administrators block all video streaming into their site. More commonly, problems related to firewalls are the result of configuration errors, either of the browser or the firewall itself. To determine if Flash videos are being blocked by a firewall, please go to our Flash Video Tests page and try test 9.
How can I test if my computer can play the course videos?
There are many ways to test your ability to watch course videos on your computer. In addition to trying the sample videos available on this site, you can test a video on our Flash Video Tests page. Users with a technical background can test system performance using a network test tool available from the Internet2 website.
I’ve downloaded Flash Player. Why can’t I see the videos?
Most problems are the result of an out-of-date version of the Flash Player or difficulty with a proxy/firewall. First download a new copy of the latest version of the Flash Player and ensure it installs properly. Go to Adobe’s version test page to ensure Flash is properly installed. To determine if Flash videos are being blocked by a firewall, please go to our Flash Video Tests page and go to test 9.
Why is the lecture audio low or inaudible?
Audio is controlled by two sources: the application displaying the lecture video and your computer’s controls. To adjust the volume of a lecture, first use the volume control on the application. If there is no noticeable difference, adjust the volume level in your system’s control panel. Be sure that your system is not set to “mute” and that you adjust any volume controls on headphones.
Can I take a distance education course entirely online, including exams?
Some courses have online exams and others have classroom exams. If your course has a classroom exam and your primary residence is outside the six New England states (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont), you need to make arrangements through Academic Services to have the exam proctored at a local school or testing center. If you reside in the New England area, you must take any in-class exam on campus as scheduled by the instructor. Any questions regarding this procedure can be referred to Academic Services at firstname.lastname@example.org.
Which password do I need to view a lecture?
You must log in to password-protected videos using your Harvard University ID number and Harvard University PIN. See ID Numbers and PINs for more information.
Why do I get error messages about congestion?
Network congestion can cause poor or stopped playback. While this is a greater problem for slow connections, such as 56k modems, it can happen at any speed connection. If you are experiencing network congestion select the audio-only option on the Video Preference page.
I have a 56k modem. Can I watch a video?
With a 56K modem you should choose the audio-only option on the Video Preference page. You will hear but not see the instructor. The course slides will appear as well.
Can I attend a class on campus and watch the videos?
In courses that are offered on campus and online, students may attend lectures in person or watch them online, and many enjoy the benefits of doing both. Some courses, however, are available only online.
How long after the end of the term can a view a lecture?
You can view your lectures for up to a week after the last day of the term (last day of the exam period). If you have received an EXT (extension of time) grade you can view lectures until the extension-of-time deadline or your grade is changed, whichever occurs first. If you received a MU (make-up final exam) grade, you can view lectures until the make-up exam date.