Crises challenge organizations to respond creatively to high-stakes and novel circumstances. Today not only traditional emergency responders (police, firefighters, and emergency medical teams) must be ready for crises, but also private and nonprofit organizations, as well as a wider spectrum of public sector responders (for example, public health, transportation, and public works). This course takes a managerial perspective on crisis management and emergency preparedness. It focuses both on what responders must do during the critical period of crisis response and on how organizations can prepare themselves for high performance in these situations. It examines which skills and management systems crises demand; considers the differences between managing routine emergencies and crises; and asks how organizations can effectively prepare for crises in advance. (4 credits)

Fall term 2013 (13601)
Arnold M. Howitt, PhD, Executive Director, Ash Institute for Democratic Governance and Innovation; Co-Director, Program on Crisis Leadership; and Adjunct Lecturer in Public Policy, Harvard Kennedy School.
Mondays beginning Sept. 9, 5:30-7:30 pm.
Course tuition: graduate credit $2,050.

Limited enrollment.